What problems do you have with key performance indicators (KPIs)? Are they actionable or not? How do you measure them?
Today, I’m sharing a #1 rated session that I presented at the Real Business Intelligence conference at MIT back in 2017. It is called “Secrets to building actionable KPIs”. Specifically, I discuss three of the more well-known and commonly used methods: SMART (Specific, Measurable, Achievable, Relevant, Timebound) Goals, WIGs (Wildly Important Goals), and OKRs (Objectives and Key Results).