AoF 31: My Top BI User Adoption Hacks (part 1) w/ Mico Yuk

MicoYuk1_Podcast Artwork (2019)
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I’m so nervous that my armpits are sweating! But I’m trying something new and different. Solo podcasts focused on topics that people need help with.

Today’s topic is, My Top 10 BI User Adoption Hacks (Part 1). User adoption is a problem that most BI teams experience regardless of how great our dashboards perform or look, so I created a checklist of items that should evoke action.

“The only KPI that a BI team should have is user adoption.” [4:50]

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3 Knowledge Bombs

  • Me on BI Teams - “The only KPI that a BI team should have is user adoption.”
  • Me defining User Adoption - “Perception + Usage = ROI.”
  • Me on driving BI with Technology - “Users are allergic to vendors.”

In this episode, you'll learn:

  • [05:30]  - BI Team’s Goals: KPIs driven by technology tools.
  • [06:05]  - I explain my Data Science Background/Backstory and what it was like to be Naive with no clue what to do on a big BI project.
  • [06:58]  - Focus on User Adoption: People using what you build; everything else takes care of itself.
  • [07:18]  - Why User Adoption is hard: Uphill battle that causes fatigue, despite love of data.
  • [08:15]  - Status of most BI Teams today: Overworked and under-skilled; fugitives running with a tool.
  • [09:35]  - Key Quote: Voila! You have another tool you didn't know was growing in your backyard, while you’re in the front trying to just hem off the weeds from your current tools. - Mico Yuk
  • [09:57]  - Favorite Phrase/Term: Our company/team is different. Smile and shut up.
  • [15:15]  - True User Adoption Defined and Explained: Perception + Usage = ROI.
  • [15:25]  - Key Quote: Perception is reality. The reality is that part of your job is to influence the users, control their perceptions, and then build their trust. - Mico Yuk
  • [16:52]  - Why is user adoption important? The true value is trust and business partnership you gain.
  • [17:35]  - Key Quote: Once you have someone’s trust, you do not ever have to push anything (a tool, report, or idea) to them again. - Mico Yuk
  • [18:15]  - My Top 4 BI User Adoption Hacks:
  • [19:08]  - 1. Create paradigm shift about when user adoption starts. Make user adoption a top priority, not an afterthought, for 1 or 2 team members.
  • [22:30]  - 2. Rename your team based on input that evokes visuals. Avoid using “BI” and “IT” in name.​
  • [26:15]  - 3. Kill the BI Swiss Knife Approach: Separate roles by never having one person do everything and be master of nothing.
  • [35:00]  - 4. Eat Your Own Analytics Dog Food: Be transparent about your journey and KPIs.

"User adoption is a marathon, not a sprint. You want (and must have) consistency." [11:50]

Links and Resources mentioned in this episode:

  • See the development software that Mico uses:
  • Mico's Favorite Methodologies:

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Mico Yuk

Mico Yuk

As the founder and CEO of BI Brainz, Mico has been in the Business Intelligence industry for 8 years. Besides leading a team of some of the most brilliant minds in the industry, she continues to share her passion for Analytics through the BI Brainz Academy, blogs, social media, global keynotes, training and workshops. In her time off, she enjoys being a beach bum and buying red bottom shoes.
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